RETURNS

Returns Policy

At Fashion Unleashed, we want you to be completely happy with your purchase. If something isn’t right, you are welcome to return it for a refund or credit note under the terms below.

🕒 Website Returns Timeframe

You have 14 days from the date your order is received (or first attempted delivery) to return your items.

📦 Condition of Returned Items

All returned items must be:

  • In original packaging

  • Unworn & unwashed

  • Odour-free

  • Free from makeup, tan, perfume or deodorant marks

  • With all labels & tags attached

  • In fully saleable condition (at our discretion)

Items not meeting these conditions will be refused and returned to you.

💳 Refunds & Credit Notes (Website Orders Only)

We offer:

  • Refunds on full-price website purchases returned within 14 days

  • Credit notes (valid for 12 months)

  • SALE website items: credit note only within 7 days

Refund Processing Times

  • Refunds processed within 3 working days of receiving your return

  • You will receive an email or text once processed

  • Refunds may take up to 5 working days to appear depending on your bank

Postage costs are non-refundable.

🛍️ Market Purchases (Greatie Market & Stanley Park Market)

Items purchased in person at:

  • Greatie Market

  • Stanley Park Market

are exchange or credit note only.
No refunds are issued for market purchases.
Items must still be returned in saleable condition.

🛍️ SALE Items

  • SALE items are non-refundable

  • They can be returned within 7 days for a credit note only

  • Returns received after 7 days cannot be accepted

❗ Non-Returnable Items

For hygiene & safety reasons, we cannot accept returns on:

  • Bodysuits

  • Underwear

  • Swimwear

  • Earrings

  • SALE items (refunds)

  • Pre-order items (unless faulty)

  • Payment plan items

📮 Return Postage

  • Customer is responsible for return postage

  • Use a tracked service

  • We are not responsible for lost or damaged returns

  • Original delivery fees are non-refundable

Free Delivery Orders

If your return brings the order total below the free delivery threshold, the delivery charge will be deducted.

🧵 Faulty Items

If you believe your item is faulty, please contact us within 48 hours of receiving it with:

  • Your order number

  • Clear photos of the fault

We will assess and advise the next steps.
Wear & tear is not classed as a fault.

📫 How to Make a Return

Please email: fashionunleashed@hotmail.com

Include:

  • Your name

  • Order number

  • Items you’re returning

  • Reason for return

We will issue your Returns Number and provide the correct address.
Please include your details inside your parcel so we can process it correctly.